GTC
1. Scope and extent
These General Terms and Conditions (GTC) apply to all business relationships between you and sui.polewear GmbH, Sonnenbergstrasse 52, 8603 Schwerzenbach (hereinafter referred to as sui.polewear; we) for products that you purchase via the online shop www.suipolewear.com.
We reserve the right to change the GTC at any time; the GTC valid at the time of placing the binding order shall apply. Any GTC that deviate from and/or contradict these GTC shall not apply between you and us.
You must read the GTC and the following provisions carefully. A binding order may only be placed: By placing a binding order in our online shop, you agree to the following terms and conditions and our privacy policy (https://suipolewear.com/de/pages/datenschutzerklarung). You also expressly declare that you are at least 18 years old and authorized to enter into legally binding contracts.
2. Conclusion of a purchase contract
The presentation of our products in the online shop does not constitute a legally binding offer. Our online shop is a non-binding online catalog, i.e., a non-binding suggestion to order the products in our online shop. We therefore reserve the right to change products and content (e.g., images, prices, descriptions, etc.) at any time and without prior notice. Please note that all illustrations, images, advertising, and other information relating to our products are for informational purposes only; they are not binding on us.
You can place a binding order for the desired products in our online shop. To do so, select the products you wish to purchase and add them to your “shopping cart.” Simply placing items in the “shopping cart” does not constitute a binding order. The order is only considered binding once you click on the “Buy now” button in the order overview at the end of the ordering process. Before submitting your order, you can change all details, identify any input errors, and correct them before placing a binding order.
Following your binding order submission, you will immediately receive an automated order confirmation. The order confirmation contains the details of your order and a copy of the terms and conditions. We recommend that you save the order and, in particular, the terms and conditions on your device. Please note that submitting the order does not constitute a purchase contract. By submitting the order, you confirm that you have read the terms and conditions and agree to them without reservation.
After you have placed your binding order and accepted the terms and conditions, we are free to either accept your order at our own discretion or to reject/cancel it by sending a corresponding notification by email and without assuming any liability towards you or a third party. Any payment you have already made will be refunded to you in the event of rejection/cancellation.
In any case, the following reasons and other important reasons constitute a valid reason for rejection/cancellation: A product is no longer available; we do not receive authorization for payment; payment is not received; you violate the Terms and Conditions; you engage in fraudulent and/or other criminal activities.
The binding purchase contract is created when we accept the order. Acceptance is confirmed by shipping the ordered products. Please note that the commercial distribution or resale of our products is prohibited.
3. Availability and reservation of performance for unavailable products
All information about the availability of our products and information about shipping and delivery is provisional and should be considered approximate. These are neither binding nor guaranteed shipping and delivery dates. We accept no liability for unavailable products or for delays in shipping and delivery; liability for this is expressly excluded.
Our products are available while stocks last. If we find that there are not enough products available, we will inform you immediately. In this case, the contract between you and us will not be concluded. Furthermore, we reserve the right to limit the number of items per order and/or customer. In this case, we will inform you immediately by email.
4. Prices and shipping costs
The prices of our products correspond to those in the online shop. All prices are quoted in Swiss francs and include the value added tax applicable in the respective country. The total price of your order, including any additional costs and/or shipping costs as well as the value added tax payable for the respective country, can be viewed at the end of the ordering process. Additional customs duties may apply for shipping abroad (outside Switzerland). These are not included in the aforementioned total price and must be paid by you.
By placing a binding order, you declare that you agree to the total price displayed for your order. This price cannot be adjusted afterwards.
We reserve the right to change prices at any time. The date of the binding order is decisive.
5. Terms of payment / credit check
Your orders are generally due for payment immediately. You have the option of paying the total price using the methods displayed in the online shop. However, we reserve the right not to offer certain payment methods in specific individual cases. In this case, we will refer you to other payment methods.
You expressly authorize us to carry out credit checks at our own discretion and to pass on your data to third parties for this purpose.
By selecting the payment method, you authorize payment either by entering your credit card details or the access data of a payment service provider. You authorize us to collect or deduct payments to the appropriate extent. In the event of chargebacks, we are entitled to reimbursement of the associated costs and bank processing fees. We are in no way liable for any fees and/or other amounts charged to you by your card issuer or bank as a result of the payment processing of your order.
If you pay by credit card or an alternative payment method, we reserve the right to check the validity of the card, verify the availability parameters and address details, and request authorization from the card issuer or payment provider. You also confirm that the credit card is valid and that the payment details you have entered are correct. If payment is declined, we reserve the right to cancel the order and refuse to ship the products. In this case, you will receive an email from us immediately.
If we offer you payment by invoice or prepayment, you will receive the invoice and payment slip either in advance by email or together with the ordered products. Payment must be made using the payment slip and within the specified period. If payment is not made on time, we are entitled to cancel the delivery (prepayment). If payment is not made on time for orders placed by invoice, we are entitled to charge our expenses with reminder fees of CHF 25.00 per reminder. In addition, we will charge further costs associated with debt collection as well as the statutory default interest. If it is necessary to initiate debt collection proceedings, we will charge an additional processing fee of at least CHF 200.
6. Delivery terms
Delivery is generally carried out by Swiss Post AG. Delivery costs are calculated according to the order summary at the end of the order process. The following delivery services are used for deliveries to the EU: DHL. You must pay the applicable costs in advance (see order summary).
The goods you order from our online shop will be delivered to you within 3-4 working days after receipt of full payment, depending on the destination and availability of the products. If products are marked as “out of stock” when ordering, we will endeavor to deliver the goods as quickly as possible. We make every effort to adhere to the specified delivery times. We are in no way responsible for delivery delays, regardless of their causes. We will inform you immediately by email of any delivery delays.
If a delivery delay exceeds 3 weeks beyond the original delivery date, you are entitled to cancel your order. Further claims, in particular claims for damages, lost profits, etc., are excluded.
7. Retention of title
We remain the owner of the ordered products until they have been paid for in full.
8. Right of withdrawal and return
For all purchases made through our online shop (with the exception of certain products; see the restrictions on withdrawal below), you as a consumer have the right to withdraw from the contract within 14 days of receiving the products without giving any reason. You or a third party designated by you, who is not the carrier, may withdraw from the contract within 14 days of receiving the products by returning the relevant products to us or sending us a clear written notice of withdrawal (e.g., by letter or email).
The 14-day return period begins on the day after receipt of the products and is deemed to have been observed if the products or the notice of withdrawal are handed over to the post office or another transport company on the last day for return or dispatch.
The prerequisite for exercising the right of withdrawal is that you return the products to us unused, complete, and intact, if possible in the original packaging. The goods, together with the completed return slip, must be returned to the following address:
Rudolf-Sophien-Stiftung GmbH, Schockenriedstr. 44, 70565 Stuttgart, Germany
If you cancel the contract and return the goods in accordance with the terms and conditions, we will refund the total price you paid (excluding any delivery costs) no later than 14 days from the date on which we received notification of your cancellation of this contract or the goods were received by us. The refund will be made using the original payment method. We may refuse to refund until we have received the delivered products back or until you provide proof that the products have been returned.
You shall only be liable for any loss in value of the products to the extent that this loss in value is attributable to handling that is not necessary for testing the condition, properties, and functionality of the products.
The right of withdrawal is excluded in the case of products that we have manufactured according to your own wishes and specifications or that are clearly customized for you (so-called customer-specific, customized products). The right of withdrawal is also excluded in the case of products that are not suitable for return for health or hygiene reasons and whose packaging has been opened after delivery.
9. Notice of defects / warranty
We warrant that the products correspond to the warranted characteristics and have no defects that impair their value or suitability for the intended use.
For all purchases by consumers, the statutory warranty rights pursuant to §§ 434 ff. BGB (German Civil Code) apply. The warranty period is two years from delivery of the goods. The warranty does not cover defects that arise after the transfer of risk due to improper handling, improper use, or external influences.
For consumers, the statutory warranty rights (§§ 434 ff. BGB) apply. The buyer may, at their discretion, demand repair or replacement (§ 439 BGB). If the subsequent performance fails or is unreasonably delayed, the buyer is entitled to further statutory rights, in particular a reduction in the purchase price or withdrawal from the contract, as well as compensation in accordance with the statutory provisions.
For complaints or service questions, please contact us at the following address with your order number, customer number, a description of the fault, and any other helpful information:
sui. polewear GmbH, Sonnenbergstrasse 52, 8603 Schwerzenbach
The defective product must be returned to the above address with a copy of the invoice and a detailed description of the defect. The return of a product is at our expense and risk in the case of justified defects. If possible, please enclose a copy of the invoice and a brief description of the defect and have the shipment confirmed. Your warranty rights remain unaffected by this.
10. Account registration
When registering a customer account, customers can view information about completed, open, and recently shipped orders, as well as manage and save address data, any payment data, and a newsletter, if applicable. The customer data is thus stored; there is no need to re-enter it when placing a new order.
You are responsible for registering your customer account yourself and must provide truthful and complete personal data required for registration. You agree to treat the personal access data for your customer account as confidential and not to make it accessible to unauthorized third parties. We guarantee that customer data will be treated confidentially and will not be passed on to third parties. For further information on data protection, please refer to our privacy policy at https://suipolewear.com/de/pages/datenschutzerklarung.
Registration in our online shop is free of charge. You are only entitled to one customer account. We reserve the right to delete multiple accounts and, if you violate the terms and conditions, to issue a warning, block you, or delete and/or modify the content.
Furthermore, we are not obligated to accept your registration and/or order, even if you are a registered customer.
11. Liability
We shall be liable for proven damages caused by us through unlawful intent or gross negligence in the event of a breach of our own obligations under these General Terms and Conditions and the contractual relationships based thereon. Liability for slight and moderate negligence as well as for indirect and consequential damages, whether based on a contract, tort or any other reason, is expressly excluded. Indirect damages include, for example, lost profits, financial losses, damage to reputation, damage caused by computer viruses, or data loss due to temporary impairments or interruptions in the availability of our services. Furthermore, we assume no contractual or non-contractual liability for damages caused by auxiliary persons who are called upon to perform the service.
The above exclusions and limitations of liability do not apply in the event of culpable injury to life, limb, or health caused directly by us, or in the event of mandatory statutory provisions, including the provisions of the Product Liability Act.
Subject to the foregoing, the total liability under these Terms and Conditions, regardless of the reason and to the extent permitted by law, is limited to the price of the products you have ordered and received from us.
In the event of circumstances beyond our control (force majeure), we accept no liability or responsibility for the non-fulfillment or delayed fulfillment of any obligations arising from these General Terms and Conditions and the contractual relationship based on them. Circumstances beyond our control include, for example, strikes, protests, demonstrations, blockades, or other industrial actions by third parties, invasions, terrorist attacks, war, fire, explosions, storms, floods, earthquakes, epidemics, pandemics, other natural disasters, or the failure of public or private communication networks or the inability to use rail, shipping, air, motor vehicle routes or other means of public or private transport.
Should an event beyond our control occur that affects the fulfillment of our obligations under the contract, we will inform you as soon as possible.
12. Data protection
We collect and process personal data only within the scope of the statutory provisions, in particular in compliance with the applicable data protection laws. Further information on the processing of customers' personal data, rights, and related issues can be found in our privacy policy at https://suipolewear.com/de/pages/datenschutzerklarung, which forms an integral part of these Terms and Conditions.
13. Copyright
The information and content published in the online shop are protected by copyright and are our property or the property of the respective rights holder. Reproduction, editing, distribution, or any other form of exploitation is not permitted and requires our prior written consent or the consent of the respective rights holder. We and/or the respective rights holder expressly reserve all rights in this regard.
14. Severability clause
Should any provision of these General Terms and Conditions be or become unlawful, invalid, or unenforceable, this shall not affect the validity of the remaining provisions. Unless otherwise agreed, the invalid provision shall be replaced by a valid provision that most closely reflects the economic purpose of the provision and the intention of the parties at the time the contract was concluded. The same applies to any gaps in these General Terms and Conditions.
15. Applicable law and place of jurisdiction
These GTC, the contractual relationships based on them, and any disputes shall be governed exclusively by Swiss substantive law, excluding conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction for you as a natural person is either our registered office or your place of residence. For you as a legal entity, our registered office is the exclusive place of jurisdiction. Mandatory consumer protection regulations of the country in which you have your habitual residence remain unaffected.
sui.polewear GmbH, Version September 2025